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Website Terms & Conditions

Last updated: 05/10/2026

1. About these terms

This website (ormeaupm.com.au) is operated by Santi Group Pty Ltd (ABN 37 652 623 428) trading as Ormeau Plan Managers (“Ormeau”, “we”, “us”, “our”). By using this website you agree to these terms. If you do not agree, please do not use the website.

These terms cover use of the website only. Our plan management services are provided under a separate service agreement, which applies if there is any inconsistency with these terms.

2. General information only

The information on this website, including articles in our Information Hub, is general information about the NDIS and plan management. It does not take into account your individual circumstances and is not legal, financial or professional advice.

For information about your own NDIS plan, funding or eligibility, contact the National Disability Insurance Agency (NDIA). Our team can help with general questions about plan management and our services.

NDIS rules, prices and processes change. We review Information Hub articles regularly and show the date each one was last reviewed, but we cannot guarantee that every article is complete, current or accurate at all times. Where an article lists official sources, please check those sources for the latest information.

3. Registration forms and portals

Our website links to registration forms and portals that are provided by other companies on our behalf, including CareSquare (registration forms and the Participant Portal), the Support Coordinator Portal and the Provider Portal. Your use of those forms and portals may also be subject to the provider’s own terms and privacy policy.

Submitting a registration form does not by itself create a service agreement. We will contact you to confirm your registration and our service agreement.

4. Links to other websites

Our website links to other websites, such as the NDIS, the NDIS Quality and Safeguards Commission, Australian Government and legislation websites, and social media. We provide these links for convenience. We do not control those websites and are not responsible for their content, availability or privacy practices. A link does not mean we endorse the website.

5. Using our website

When using our website you must not:

  • use it for any unlawful purpose, or in a way that breaches these terms
  • send false, misleading, offensive or harmful information through our forms
  • try to gain unauthorised access to the website, its server or any connected system or database
  • introduce viruses or other harmful code, or interfere with the website’s operation or security
  • use automated tools to copy or collect information from the website, except search engines indexing it in the normal way

We may suspend or restrict access to the website at any time, for example for maintenance.

6. Intellectual property

The content of this website, including text, articles, graphics, logos and design, is owned by or licensed to Ormeau and is protected by copyright and other laws.

You may view, print and share our pages and Information Hub articles for personal, non-commercial use, including using the share buttons and links on the website, as long as you do not change the content and you credit Ormeau Plan Managers. You must not otherwise copy, reproduce, republish or sell our content without our written permission.

The Ormeau Plan Managers name and logo are ours, and must not be used without permission.

7. Privacy

We handle personal information collected through this website in line with our [Privacy Policy]. Please read it to understand how we use cookies, Google Analytics, our contact form and search.

8. Our liability

Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or other laws that cannot be excluded.

Subject to that, and to the extent the law allows:

  • the website and its content are provided “as is”, and we do not guarantee that the website will be available at all times or free of errors or viruses
  • we are not liable for any loss or damage arising from your use of, or reliance on, the website or its content, or from your use of any linked website, form or portal

Where our liability cannot be excluded but can be limited, it is limited to resupplying the relevant information or service, or paying the cost of having it resupplied.

9. Changes to these terms

We may change these terms from time to time by publishing an updated version on this website. The terms in force when you use the website apply.

10. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.

11. Contact us

Ormeau Plan Managers Email: hello@ormeaupm.com.au Phone: 07 5623 8756 Address: 1 Zupp Dr, Ormeau QLD 4208